This vacancy is 100% office-based.
Who we are:
HLK is an IP powerhouse comprising over 200 people in 7 locations, providing a full suite of IP services advising across the globe and in all technical and scientific disciplines. We secure intellectual property rights for our clients, who are at the forefront of technological development in the electronics, engineering, chemical and biotechnology sectors.
Why work for HLK:
Our clients expect only the best from us and that is what we deliver. The work here is progressive and challenging yet rewarding. We’re aware that our people are at the heart of everything we do, it’s why we invest in each employee’s professional development and run a yearly well-being programme. HLK offers a great work/life balance in a friendly and supportive working environment.
What will you be doing?
An opportunity has arisen for an enthusiastic, organised, and flexible individual with a team-based approach to join the Business Support Team in our busy central Bristol office. We are looking for someone who is committed to providing high levels of customer service to both our colleagues and clients. This is a varied role that will give you the opportunity to interact with people across the business, so great communication skills, patience, attention to detail and the ability to stay calm in the busier moments is essential. Experience of travel co-ordination would be an advantage. The successful candidate will have a positive and hands-on approach to tasks and will be eager to drive change and improvements in processes.
Key Responsibilities(this list is non-exhaustive)
* Be the first point of contact for our clients, contractors, and colleagues, whether by phone, email, Microsoft Teams, or in person.
* Process and distribute incoming mail, arrange courier services, process outgoing mail, and distribute internal mail.
* Provide a travel booking function for colleagues across the firm, ensuring it runs smoothly and is cost-effective.
* Coordinate the booking and use of meeting rooms, ensuring that meeting requirements are documented and provided for in a timely manner.
* Carry out regular building walks throughout the day to ensure that the office is tidy, and health and safety requirements are always adhered to.
* Provide central support to our other office locations, liaising with colleagues in those offices to provide a consistent service.
* Meet and exceed colleague expectations by providing great customer service, and responding in a prompt, timely, and professional manner to all requests.
* Provide support as needed to the Management Team.
Person Specification
* Clear communication skills with a good command of the English language (including spelling and grammar).
* A high level of accuracy and excellent attention to detail.
* The ability to prioritise and work well to deadlines.
* Flexible towards changes and ability to adapt to ensure a smooth and efficient service to the team.
* Ability to work independently as well as part of a team.
* A good working knowledge and competence with Microsoft Office.
* A quick and strong aptitude for learning new computer systems and administration processes
* Reliability and commitment.
* GCSE (or equivalent) Grade C/Grade 4 or above in Mathematics and English. A-Levels would be an advantage.
To apply, please click on the ‘Apply for this job’ button and follow the instructions. If you would like to discuss this role further please contact Jess Matthews (HR Administrator) on 0117 910 3200 or you can email us atcareers@hlk-ip.com.Please note we do not accept applications from job boards, please apply directly on our website to be considered.
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