Senior Support Worker - Homelessness Services
Bicester, Oxfordshire
£29,350 per year
37.5 hours per week | Permanent
Working Pattern
Monday - Friday, 9:00am - 5:00pm
(Lone working required within the service on a daily basis)
About the Role
A leading homelessness support provider in Oxfordshire is seeking a Senior Support Worker to join their dedicated team in Bicester.
This is a frontline role within a supported accommodation service, working with individuals experiencing homelessness and complex needs. The service focuses on providing structured support to help residents stabilise their lives and progress towards independent living.
You will be working on a lone working basis within the service each day, taking responsibility for delivering high-quality, person-centred support and ensuring the safety and wellbeing of all residents.
This is a rewarding opportunity for someone passionate about making a real difference in the lives of vulnerable adults.
Key Responsibilities
Provide day-to-day support within a supported accommodation service
Work independently (lone working) while ensuring a safe and structured environment
Carry out key working sessions and develop personalised support plans
Support residents with complex needs including mental health, substance misuse, and housing instability
Conduct risk assessments and ensure safeguarding procedures are followed
Support residents to access relevant services, benefits, and external support agencies
Promote independence and assist individuals in working towards move-on accommodation
Maintain accurate records and case notes using internal systems
Respond appropriately to safeguarding concerns and incidents
Build positive, professional relationships with residents and external agencies
Ensure the service remains safe, clean, and compliant with policies and proceduresWhat We Are Looking For
Essential:
Experience working within homelessness, supported housing, or adult social care
Strong understanding of safeguarding and risk management
Experience supporting individuals with complex needs (mental health, substance misuse, etc.)
Ability to work independently in a lone working environment
Strong communication and interpersonal skills
Good IT and administrative skills
Ability to manage challenging behaviour and situations calmlyDesirable:
Experience in supported accommodation or hostel environments
Knowledge of housing pathways and move-on support
Experience key working in a structured support settingPersonal Qualities
We are looking for someone who is:
Compassionate and empathetic
Resilient and confident in lone working situations
Proactive and organised
Passionate about supporting vulnerable adults
A strong team player when working across services and agenciesSafeguarding & Equality
The organisation is committed to safeguarding vulnerable adults and expects all staff to share this commitment.
They are also an equal opportunities employer and welcome applications from all backgrounds and communities.
If you are passionate about supporting individuals experiencing homelessness and want to make a real impact within a frontline service, we would love to hear from you.
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