The Vacancy
At Bron Afon, we believe everyone should have a place they are proud to call home. We're looking for a Customer Voice Co-ordinator help us strengthen the work we do with customers. We want to ensure that we listen, understand, learn and act on our customers’ voices.
As our Customer Voice Co-ordinator, you have a key role in bringing our customers’ voices into our organisation, by building strong relationships, supporting local groups, and helping deliver meaningful engagement activities. Effectively engaging with customers, you will help Bron Afon to identify business priorities, to promote and improve services, wellbeing, trust and satisfaction.
You will work with a diverse range of customers, community groups, partners and organisations on a range of digital and face to face engagement activities. Using data and customer feedback to understand what matters most to customers, you will deliver a co-ordinated approach to listening, engaging and embedding the customer voice in our service delivery.
If you want to know more about the role, for an informal conversation, please contact Suzy Hardwick,
Expected date of Interviews: Tuesday 7th July 2026
Application guidance
Please see the role profile attached. You will need this to complete your personal statement. Please pay particular attention to the person specification. When writing your personal statement, you only need to match the criteria that has 'Application' next to it in the 'stage of assessment' column. By following this guidance, it will give you the best chance of being shortlisted to the interview stage.
Work4 pilot
We are currently running pilot of working a 4-day week (4DW)