* To be a visual presence in the Club Lounge, in the absence of the Club Lounge Manager.
* To run the shift and allocate daily roles to team members in the absence of the Manager.
* Represent the Club Lounge in any meeting, in the absence of the Manager.
* To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
* To maintain the cleanliness of all areas to the detailed standards
* To maintain operational stock levels and order as required
* Communicate correctly and professionally with all colleagues.
* Always remain guest focused and ensure the rest of the team do so.
* To be precise with taking and executing orders from guests.
* To handle any issue/complaints appropriately and inform the Club Lounge Manager of the issue and any action taken.
* Take all opportunities to up-sell and create sales daily with all colleagues on duty.
* Be aware of the daily and upcoming business for the department and the resort as a whole.
* To be accountable for all monies and financial payments while on shift.
* To hold pre-shift meetings before every shift in the absence of the Manager, as per specification.
* To be familiar with the menu, breakfast, evening, wine list & bar menu.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
#J-18808-Ljbffr