Job Description
Money Matters CoachLocation: This role is a desk-based role with ability to visit customers and work out of community hubs and home working (Designated Office – Memorial House, Coalville)Hours: 35 hours per week, working Monday to FridaySalary: £32,170 - £35,744 per annum (RFJ 6)The roleAs a Money Matters Coach, you will support emh residents by providing money advice services; by identifying the appropriate means of support to increase financial independence and minimise financial hardship.Key responsibilities for the role include:To deliver emh's Money Matters financial advice, including assessing individuals finances, promoting, and signposting to supportProviding appropriate advice and assistance to enable the customer to maximise their income including benefit entitlement and income and expenditure reviewsManaging a caseload of residents with a range of complex welfare benefit issuesMaintaining regular contact with customers during the lifespan of the case and completing cases in accordance with the procedureThe ideal candidate will have:Experience of delivering welfare benefits advice to different client groups.Experience of working with customers in financial difficulties and supporting themAble to listen, question, show empathy and relate well to people from all backgroundsAble and willing to work in partnership with others, internally and externallyA genuine passion for supporting people to maximise their financial capabilityBe flexible, embrace change and be open to new ways of working and ideasCustomer service is key in this role, and we would love to hear from you if you have:Excellent communication, influencing, negotiating, and decision-making skillsWell organised and able to prioritise and juggle competing priorities, and deliver work to agreed deadlines and standardsEnjoy problem solving and finding solutions to help othersFor further information about the role, please see the attached Job Description and Person Specification.How to applyPlease send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”We ask all candidates to evidence?their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.TPBN1_UKTJ