Our client based in Ringwood are looking to recruit a Bilingual German and English Customer Service Consultant.
This is a hybrid role based in Ringwood. The training is office based and then it will move to Hybrid working. 24
Duties
* Ability to quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning
* Ability to assimilate, relay & provide information whilst paying close attention to detail
* Ability to respond to customer queries and complaints via email or letter in both English and country of origin.
* Ability to remain positive, courteous & professional at all times
* Focus on customer to deliver the FCA guidelines and fundamentals of the call.
* At all points making sure the customers is treated fairly.
* Ability to communicate and empathise and a real willingness to help.
* The ability to stay focused and controlled, ensuring all core elements are addressed methodically.
* To have fun at work!
The Person
* Must be fluent in English and German
* Excellent telephone manner
* Attention to detail is a must
* Excellent verbal communication in English
Hours: Monday to Friday 40 hours between 8am and 5pm
Salary: £26,678 per annum + £1k bonus
Location: Ringwood - Remote working
Our aim is to contact all successful a...