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Managing Director, Co-Founder and Global Talent Management Solutions @ VNS I Ex BIrlasoft, KPIT
Job Title: SME Strategic Application Planning & projects
Location: Reading, UK (Hybrid for 3 days/week)
Job Type: Permanent
Job Description:
* The role provides the single point of contact and accountability for business units and geographies regarding all IT S4/ERP services which are live or about to go live.
* The person will be highly customer driven with a proven track record of building relationships with senior stakeholders and managing their expectations both on a technical and non-technical basis.
* They will build relationships with the Business Solution Owners and Business Partners to gather information to understand the business priorities and provide guidance on the performance of services and opportunities available to improve them in a way which enhances business performance.
* The role is critical in representing the requirements of the business within Service Delivery and ensuring that the end-to-end delivery of SAP services across different IT towers aligns with customer expectations while maintaining realistic expectations within the IT landscape.
* Matrix ownership of the local application portfolio and a common goal to drive its rationalization.
* Key to the role is ensuring the highest levels of customer satisfaction. The role holder will proactively manage expectations around SAP Service Levels.
* Additionally, the role holder will work with the Service Delivery organization to manage and expedite escalations on the customer’s behalf when required.
* The role holder will act as the customer’s advocate on service delivery and service improvement issues.
* He/She is responsible for ensuring that service availability levels meet or exceed the current and future needs of the business.
* He/She will ensure operational excellence and delivery of each service component to agreed levels.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Manufacturing, Engineering, and Information Technology
Industries
* IT Services and IT Consulting, Information Services, and Manufacturing
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