Job overview
Are you an experienced administrator looking to support a busy and collaborative function?
We are seeking a part time Administrator to join the Phoenix Team - a small, friendly multi-disciplinary team consisting of admin and clinical support staff, nurses and doctors. We work together with families and professionals to provide health support to children and young people in specific circumstances. The team is responsible for the coordination and completion of the statutory health reviews for children who are looked after by Oxfordshire County Council. We also support children who are at risk of exploitation or who have a court order with the Youth Justice Service. This role is essential in supporting the smooth running of our services and offers a great opportunity to contribute to patient care in a supportive and friendly environment.
You will be highly organised, have great attention to detail, and be professional at all times. Excellent IT skills including MS Office are required and knowledge of NHS systems would be an advantage. You will process health assessments, respond to enquiries from teams based across the country, update records, work closely with children’s social care, support the doctors & nurses with administrative tasks and on occasions attend clinics when young people come for their health assessment. Having interpersonal and communication skills to effectively support children living in varied circumstances in a sensitive and confidential manner is key.
Main duties of the job
* To respond appropriately to telephone and email enquiries from patients, relatives, staff, GP surgeries and other professionals, promptly and sensitively, ensuring messages are dealt with or accurately passed on.
* To assist the team in the organisation of the patient referral and discharge process.
* To assist in the organisation and maintenance of an effective medical/patient records systemincluding patient registration and other data entry into the electronic health records system.
* To manage the electronic management of the team’s caseloads, waiting lists and appointments.
To be successful in this role you will need to be competent in the use of Word, Excel and other Microsoft packages, have a good telephone manner and great office management skills, demonstrate a team player mindset but also be able to work independently whilst showcasing initiative.
You'll be working autonomously, as well as collaborating alongside administrators in the team and from other health services to ensure seamless delivery of patient care.
The role will require you to accurately input data and maintain database information systems. This includes collating information from partner services and organisations. You'll provide efficient administrative support to the Phoenix team to support children, young people, families and carers.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the “candidate guide to making an application” which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are:“Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
* Excellent opportunities for career progression
* Individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount
* Pension scheme
* Lease car scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (waiting lists may apply)
* Staff networking and support groups
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person specification
Qualifications
Essential criteria
* GCSE Maths & English Qualification
* NVQ in business administration or equivalent administrative experience
Desirable criteria
* Previous NHS experience
Knowledge and Skills
Essential criteria
* Familiar with range of IT systems, Word, Excel, Teams etc
* Previous experience in an administrative role
* Interpersonal skills
* Ability to accurately maintain records
Desirable criteria
* Familiar with EMIS
Personal Qualities
Essential criteria
* Professional manner
* Understand the need for confidentiality
* Good communication skills written and verbal
Desirable criteria
* Previous administrative role
Documents to Download
Band 3 Administrator (PDF, 111.7KB)
OH Form (PDF, 216.6KB)
Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)
Recruiter Contact Details
Name: Claire James
Title: Operational Manager and Named Nurse CWCF
Email: claire.james@oxfordhealth.nhs.uk
Telephone: 07833 236904
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