Overview
1st Line IT Deskside Support Technician
Location: Chelmsford (Office-Based)
Hours: Full-time, Monday to Friday (08:00 - 16:00)
Salary: £25,000 per annum + Overtime/TOIL + Benefits
Driving Licence Required
Our client is seeking a proactive and technically capable 1st Line IT Deskside Support Technician to deliver front-line technical assistance to users across a range of operational sites. This is an office-based role in Chelmsford with occasional travel to other locations as needed.
Responsibilities
* Act as the first line of support, logging and resolving IT incidents and service requests
* Provide deskside support for hardware, software, and peripheral issues
* Troubleshoot basic networking issues including switches, firewalls, and connectivity
* Maintain accurate records of work, solutions, and asset movements
* Ensure all tools, spares, and software are prepared before site visits
* Escalate complex issues to 2nd/3rd line or specialist teams as needed
* Keep the internal knowledgebase updated with common issues and solutions
* Assist with procurement and logistics of IT hardware to various locations
* Follow ITIL v4 support practices (training provided)
Skills and Experience
Essential:
* Previous experience in 1st line IT support or service desk environment
* Good knowledge of Windows operating systems and Microsoft Office products
* Familiarity with PC and printer troubleshooting
* Basic understanding of networking and TCP/IP protocols
* Strong problem-solving and customer service skills
* Able to work independently and manage time effectively
* Full, clean UK driving licence and access to your own vehicle
* Willingness to undergo and maintain security vetting (DBS, NPPV Level 3, HMPPS Cat A)
Desirable:
* Knowledge of Microsoft Azure, Meraki, Sophos, or SuperOps
* Experience with scripting (PowerShell/CMD)
* Previous experience in public sector or justice-related environments
* ITIL V4 Foundation certification or equivalent
* Additional IT certifications (e.g., MCP, MCDST, CCNA)
Education and Qualifications:
* GCSE (or equivalent) in English and Mathematics
* IT-related qualification or relevant support experience
* Awareness of ITIL best practices
* Customer service training or certification (desirable)
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