A very exciting opportunity for a Reception Team Leader has come up to join a fantastic company based in Godalming! Our client is a specialist in their field, looking for an innovative and self sufficient person to lead and support a team and provide support across the business to their clients and customers.
The Reception Team Leader will carry out the following duties:
* Be the first point of contact for all reception team enquires
* Have the ability to deal clients and sensitive information and requests
* Manage the team rota to ensure appropriate cover at all times
* Manage team holidays ensuring holiday and staff absence
* Act as cover for the team when required
* Manage the training and performance of the team and team members
* Carry out informal meetings and escalation where necessary
* Take responsibly for appraisals with support from HR team
* Provide additional support to the reception team
* Carry out general reception duties
To be considered for the Reception Team Leader position you will:
* Have previous customer service experience
* Be able to work well in a high pressure environment
* Maintain excellent communication skills both verbally and written
* Have great IT knowledge
* Have previous rota organising experience, this is essential
* Maintain previous experience managing a team
* Have a professional and friendly approach
* Maintain excellent time management and organisational skills
This is a fantastic opportunity for a Reception Team Leader who is looking to join a great company! Please apply for more information.