We're seeking a highly experienced Customer Success Manager with a strong background in music and audio production to join a collaborative and innovative team at a leading global manufacturer of audio products. This is a brand-new, full-time permanent role based in Kidlington, Oxford, offering a competitive salary of £45,000 to £60,000, along with flexible hybrid working options and adaptable start/finish times.
In this pivotal position, you'll be a key driver in building and nurturing client relationships, helping to expand business opportunities across a portfolio of respected audio brands. If you're passionate about audio and thrive in a dynamic, people-focused environment, we'd love to hear from you!
Key Accountabilities the Customer Success Manager:
1. Develop a comprehensive strategy to build the user community, creating content (tutorials, videos, articles for courses, online events to promote the brands
2. Recruit and manage relationships with key artists, influencers, producers and partners for brand messaging
3. Initiate, design and implement loyalty programs centered on the user experience offering exclusive access, special promotions to drive subscription growth
4. Working closely with the education team to enhance community engagement across platforms and channels
5. Establish and manage an online platform for prospective customers and users, knowledge shar...