1st Line Service Desk Engineer – Manchester (Hybrid) | £22,000–£27,000 Benefits We're hiring a 1st Line Service Desk Engineer to join a growing, people-first Managed Service Provider with a passion for technical excellence and personal development. If you're early in your IT career and ready to grow in a supportive, high-energy team, this is your chance to make an impact. What You’ll Be Doing: Delivering friendly, professional 1st line support to a diverse client base Troubleshooting hardware/software issues via phone, email & ticketing systems Logging and managing tickets in Autotask (or similar ITSM tools) Escalating complex issues to 2nd line with clear documentation Supporting Microsoft 365, Teams, Windows, Office, Active Directory & networking What We’re Looking For: 6 months' IT support experience (MSP background a big plus) Solid knowledge of Windows OS, M365, Teams, AD, basic networking (TCP/IP, LAN/WAN, VLANs) Great communicator, team player, calm under pressure Motivated, keen to learn, and grow in a fast-paced IT environment What You’ll Get: 25 days holiday bank holidays Private medical insurance Funded training & certs Company pension A clear path to progress Location: Manchester (hybrid DOE) Ready to take the next step in your IT career? Apply now or message for more info.