Sales Manager
Location: Snows Vauxhall Basingstoke, Region: Basingstoke
Category: Vauxhall - Basingstoke (SVxB)
Vacancy Type: Permanent / Full Time
Salary: £65,000 OTE, Competitive Salary (Uncapped)
Job Summary
Role & Purpose
The Sales Manager is a member of the Sales Team and will report to the Franchise or General Manager. The Sales Manager’s role is to achieve sales and financial targets by the effective development of the Sales Department Plans and Budgets in accordance with the criteria set out by the Brand.
At Snows…
Snows is a large, family run, automotive group based in the South and South-West of England. Our business differentiates itself from our competitors by delivering outstanding experiences for our customers, colleagues and manufacturer partners. Customer experience and colleague happiness is at the heart of our business, and we ensure that this focus is applied to everything that we do.
Key Responsibilities
* Manage the Sales Executives and Sales Administrators to ensure they meet their set goals and objectives in order to achieve high sales performance.
* Oversee the transfer of product knowledge to the Sales Team to ensure Team are up to date on the product/brand and have received the relevant training.
* Develop and achieve a Department Profit Plan ensuring it involves all financial aspects of the department, including annual business plans, marketing and advertising budgets, operating expenses, capital budgets and the assessments of sales forecasts and potential.
* Responsible for overseeing the department’s administrative control system to ensure it is being followed correctly (i.e., appraisal, mileage check and HPI of all vehicles taken in part exchange or purchased for cash).
* Ensure all enquires are handled effectively following the correct sales process and that all subsequent transactions are recorded in the right way (i.e., insurance, mechanical protection and the commission received.)
* Ensure the ‘Treating Customer Fairly’ process is followed to assist the Group in meeting its obligations under the Financial Conduct Authority’s guidelines.
* Manage the stock (new and used vehicles) daily, considering residual values and ageing.
* Ensure accurate customer records in both computer and paper formats are kept. (GDPR)
* Control the security of all vehicle stocks, keys, and vehicle documents to ensure they are kept safely.
* All used vehicles offered for sale are to be presented as is specified by the Brand to their Used Car standards, complete with photographs and mailer material.
* Authorise all repair and preparatory work on sales vehicles to ensure they meet the standards.
* Oversee the showroom and outside display areas ensuring they are kept to a high standard for any potential customers.
* Manage the presentation of the dealership off-site, through marketing activities such as advertising, sponsorship, or promotions, to ensure conformity with the Brand specifications.
Skills & Competencies
* Technical knowledge gained in retail motor industry.
* Numerate and articulate.
* A full driving licence.
* Inspiring leadership and teamwork.
* Delivers Excellent Customer Service - experience in a similar sales environment.
* Develops self and others - has experience managing a team.
* Delivers a result and makes things happen - has experience of a target driven sales environment.
Essential & Desirable Skills & Qualifications
* Experience of a Sales leadership role (Essential)
* Full driving licence (Essential)
Team Values
Honesty
Integrity
Respect for People
We provide open and honest guidance with all our Customers, both internal and external.
We act with integrity, trust, and responsibility in everything that we do.
We are ambassadors for all our Customers in promoting good working practices.
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