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Service Desk Advisor, Newcastle-under-Lyme
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Client:
Brampton Recruitment Ltd
Location:
Newcastle-under-Lyme, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f6d1ddfb3b76
Job Views:
9
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
As a Service Coordinator, you will be responsible for providing exceptional customer service to a range of external clients.
Our Client is a well-established business that works nationally. They are seeking a service-oriented individual who can join their business on an 18-month fixed-term contract. This Service Coordinator role will be office-based whilst the training is taking place but will then be FULLY REMOTE with an occasional visit to the office. This role offers a great opportunity to enhance your skills and experience with a national business.
Job Description:
A fantastic opportunity has now arisen for a Service Coordinator to join this professional company on a fixed-term contract. As a Service Coordinator, you will be responsible for providing exceptional customer service to a range of external clients.
* The role of the Service Coordinator will be to answer all incoming calls from a specific client base and answer emails or web enquiries in a fast and timely manner
* To process all requests and log these onto the in-house system
* Working with site-based engineers and field-based facility managers to action their requests
* Liaise with subcontractors to log faults and schedule Engineers to attend the site
* Occasionally raising purchase orders
* The Service Coordinator will be working with Engineers to diary manage site visits, logging details of works completed and timescales of completion
* Be a point of contact for all Engineers and will be responsible for effectively booking contracts, managing equipment and reporting on any delays
It would be good to see candidates who can demonstrate:
* Facilities Management experience (ideally)
* Call centre experience
* Organisational skills
* A warm and personable nature
* Good time management abilities
Hours: Training – roughly 10 weeks in office, Monday-Friday, 8.00 am -5.00 pm. After Training – 4 on 4 off pattern, 8.00 am – 8.00 pm, remote-based
Salary: Circa £26,000 per annum
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
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