The company
Known for its bold creativity, Swiss craftsmanship, and playful spirit, Swatch is a contraction of Second Watch and is considered the fun brand of Swatch Group. Since its inception in, the brand has revolutionised the watch industry with its innovative designs and high-quality materials with the mission to create stylish, affordable alternatives to traditional timepieces. Swatch is celebrated for its diverse collections, including the highly sought-after MoonSwatch collaboration with OMEGA, the vibrant Art Collection featuring unique designs from contemporary artists, and its prestigious Blancpain partnership that brings luxury and precision to its timepieces. Whether through iconic styles or groundbreaking collaborations, Swatch continues to push the boundaries of watchmaking, making modern timepieces accessible to all.
In March Swatch released its first collaboration with OMEGA - the MoonSwatch which took the world by storm. In Swatch released another collaboration, this time with Blancpains Fifty Fathoms.
Flik Flak was created in to integrate a unique concept for learning to tell the time. They are now the most popular childrens watches. Flik Flak was developed in close collaboration with teachers to enable children to learn and be able to tell the time, quickly and easily.
Job description
Sales
1. Greet and serve all customers providing a fast friendly service.
2. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
3. Ensure good knowledge of all functions of watches and other Swatch products.
4. Provide reliable information to customers in all matters relating to guaranteed and after sales service.
5. Help display merchandise as directed.
6. Contribute to the store reaching its monthly sales targets.
7. Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required
Security
8. Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
9. Maintain/build a general awareness of products and security hot spots.
10. Follow Company policy and procedures for opening/closing the store.
11. All transactions to be handled in a responsible and secure way
Reporting
12. Accurate reporting of all administration and stock control.
13. Collation of sales figures.
14. Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager
Care of the Store
15. Ensure the store is kept clean and presentable at all times.
16. Delegate tasks to colleagues to ensure productivity during peak trade
Communication
17. Adhere to company policies and regulations.
18. Attend briefing sessions as directed by your line manager.
19. Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
20. Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
21. Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
22. Be familiar with international customers customs and culture.
Product Knowledge
23. Attend regular training programmes.
24. Confidently deliver product knowledge and train colleagues on upcoming collections
25. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
26. Be able to deliver good product knowledge to our customers.
Profile
Essential
27. Passionate to lead, motivate and engage a team
28. Driven to improve conversion and ensure the store and team meet KPIs
29. Enjoys developing team members, with the ability to provide constructive and positive feedback
30. Passionate about providing the highest level of customer experience, leading by example for other team members
31. Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements
Preferred
32. Previous experience in retail and/or fashion accessories
33. Have experience dealing with international customers
34. Ability to communicate in multiple languages
35. Previous Supervisory experience
Contact
Kevin Charles
Princes Street 99A
EH2 3AA Edinburgh (Scotland)
United Kingdom
Company address
The Swatch Group (UK) Limited
Building
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU
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