The post holder will be operating from the centenary reception, you will provide an efficient and professional meet and greet service for visitors to the club and serve as the first point of contact.
MAIN RESPONSIBILITIES
* Act as the initial point of contact for visitors, players and staff ensuring a warm and professional welcome at the club's reception
* Handle emails and general enquiries, directing them to the appropriate departments.
* Manage visitor sign-in and access procedures to ensure compliance with security protocols.
* Ensure maintenance issues are promptly reported and appropriately followed up until resolved.
* Monitor and operate access control systems to ensure that only authorized personnel enter restricted areas.
* Manage the reception area to ensure it is tidy, welcoming, and presentable at all times.
* Allocate parking bays to staff, visitors, officials, and contractors as required, maintaining accurate records of usage.
* Ensure all visitors and contractors are signed in and issued with appropriate passes.
* Collate matchday information packs detailing information of opposing team
* Log and send out daily visitors to the stadium
* Management of Pool car bookings and ensuring accurate logs are kept
Deliveries & Facilities Support
* Receive post, packages, and deliveries, ensuring items are logged and relevant departments are informed to collect goods
* Liaise with facilities and security staff to ensure deliveries and collections run smoothly.
* Provide general administrative support to office teams when required.
About The Candidate
SAFEGUARDING RESPONSIBILITIES
We are committed to ensuring everyone who engages with the Academy has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club/Academy Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the Academy and across the Club too.
HEALTH & SAFETY RESPONSIBILITIES
Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
To comply with all aspects of the Club’s Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety.
EXPERIENCE/QUALIFICATIONS REQUIRED
* Excellent Microsoft Word, Excel and Office software skills
* Good organisation skills
* Able to work well under pressure and meet strict deadlines
PERSONAL SPECIFICATION - SKILLS/ABILITIES REQUIRED
* Relevant qualification or experience working within an administrative/customer service role
* Proven track record of working within an elite sporting environment
About The Club
CLUB VALUES
Code of Conduct
Wrexham Football Clubexpects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected toalways act wholeheartedly in the interests of the Club.Any conduct detrimental to its interests or its relations with its customers, suppliers, thepublicor damaging to its public image shallbea breach of Club rules and policies. Discriminatory,offensive,and violent behaviour areunacceptable,and any complaints or concerns will be dealt with and acted upon.
Equality, Diversity & Inclusion
Wrexham Football Club arecommitted to ensuring that equality,inclusion,and diversity of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone’s freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee,volunteer,or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following ‘protected characteristics’: Age, Disability, Gender Reassignment, Marriage & civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal.
The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are under represented in these areas; we particularly welcome ‘entry level’ applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability.
Safeguarding and Safer Recruitment
Wrexham Football Clubare committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerableadults engaged in club activities is of the upmost importance. The Club will fulfil its responsibilities by ensuring it displaysbest practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult,families,and the relevant local authority.
Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed. As an organisation using the Disclosure and Barring Service (DBS) to assess applicant’s suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. Potential applicants need to check on the government website ( https://www.gov.uk/tell-employer-or-college-about-criminal-record/what-information-you-need-to-give ) whether cautions / convictions should be disclosed as part of their application.
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