We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer in our Technology Resilience & Control team within Technical Service Operations.
Job Type: Permanent
Location: This role can be based in Wythall, Telford, London, or Edinburgh, with a mix of office and home working.
Flexible working: We offer part-time, job-share, and other flexible options. We will discuss your preferences during the recruitment process. Learn more about Phoenix Flex.
Closing Date: 28/04/25
Salary and benefits: £46,900 - £60,000 plus 16% bonus (up to 32%), private medical cover, 38 days annual leave, pension, 12x salary life assurance, career breaks, income protection, 3 volunteering days, and more.
Who are we?
We aim to be the best employer for our 6,600 colleagues. As the UK’s largest long-term savings and retirement provider, our brands include Standard Life, SunLife, Phoenix Life, and ReAssure. We serve around 1 in 5 UK pensions and are committed to net zero by 2050 as a FTSE 100 company.
The role
The Technology Process Engineer oversees the design, implementation, and optimisation of IT processes supporting our technology systems. The focus is on improving efficiency, effectiveness, and quality through process innovation, standardisation, continuous improvement, and ITSM toolset integration. You will collaborate with stakeholders to implement ITSM, Governance, and Management frameworks.
Key Accountabilities:
1. Process Design & Optimisation: Lead the creation and implementation of IT processes to enhance service delivery and system performance.
2. Process Improvement: Continually assess and refine IT processes, identify bottlenecks, and apply best practices based on ITIL to align services with business needs.
3. Technology Integration: Ensure IT processes are integrated with current technologies like automation, cloud, and enterprise software.
4. Data Analysis & Reporting: Use analytics to monitor process effectiveness, identify improvements, and report KPIs to leadership.
5. Standards & Governance: Establish and enforce standards, policies, and governance for IT processes to ensure compliance and consistency.
6. Risk Management: Identify and address risks in IT processes to prevent operational disruptions.
What are we looking for?
* Knowledge of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile)
* Experience in process modelling, lean methodologies, and continuous improvement
* Proven background in process engineering, IT operations, or IT service management
* Understanding of IT systems, software development lifecycle, and infrastructure management
* Ability to manage change in complex, cross-functional environments
We welcome applicants from all backgrounds and are committed to inclusion. If you need adjustments during the recruitment process, please let us know.
Note: We may close the advert early; apply soon to be considered.
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