Job Title: Business Process Analyst
Location: Remote (with travel to office locations across the UK)
Role Overview
We are seeking a highly skilled Business Process Analyst to play a key role in documenting and improving operational processes across the business. This role focuses on mapping current ("as-is") processes, identifying inefficiencies, and contributing to the design and delivery of future-state processes that support strategic transformation goals. Working closely with stakeholders across the business, you will apply structured analysis techniques to surface pain points, compliance risks, and improvement opportunities—ensuring consistency in documentation, audit readiness, and alignment with governance frameworks.
Insurance or financial services experience is essential for this role.
Key Responsibilities
* Capture and document current-state ("as-is") processes across operations, including workflows, systems, handoffs, and stakeholder roles.
* Conduct structured interviews and workshops with subject matter experts (SMEs) to identify inefficiencies, duplication, and compliance risks.
* Develop process maps and supporting documentation that enable traceability, audit readiness, and future transformation.
* Quantify improvement opportunities in terms of time, cost, risk, and customer outcomes.
* Collaborate with process improvement and change leads to validate findings and inform prioritisation of initiatives.
* Maintain consistent documentation standards across workstreams and contribute to governance artefacts such as validation logs, executive summaries, and benefit statements.
* Track version control and changes to process documentation to ensure transparency and accountability.
* Support harmonisation of processes and alignment with regulatory and internal governance frameworks.
* Contribute to lessons learned and continuous improvement activities, embedding insights into future initiatives.
Essential Skills & Experience
* Minimum 4 years' experience in business analysis or process documentation within insurance or financial services.
* Proven ability to support transformation programmes through structured analysis and stakeholder engagement.
* Strong experience working across business and IT functions throughout the full project lifecycle.
* Familiarity with process simulation (e.g., capacity modelling, what-if scenarios, bottleneck analysis).
* Solid understanding of business process mapping techniques and their strategic and operational application.
* Working knowledge of broker/insurer operating models, regulatory obligations, and change frameworks.
* Experience in identifying opportunities for automation (including RPA) and process orchestration.
Qualifications
* Formal training in business analysis, process mapping, or change/project management (e.g. Lean Six Sigma, BPMN 2.0, PRINCE2).
* Familiarity with governance documentation standards in regulated environments.
Core Skills
* Strong organisational skills with the ability to manage competing priorities and deliver under pressure.
* Excellent communication skills, both verbal and written, across technical and non-technical audiences.
* Analytical and structured thinking for issue identification, root cause analysis, and process improvement.
* Confident in facilitating workshops and interviews to extract insights and validate outputs.
* Ability to translate operational insight into clear, actionable documentation.
* Sound judgment in surfacing risks, issues, and process improvement opportunities.
Personal Attributes
* Proactive and collaborative, with the ability to adapt to changing priorities.
* Comfortable working in both strategic and hands-on capacities, in remote and in-person settings.
* Confident using remote collaboration tools to drive engagement and gather insight.
* Calm under pressure with a flexible mindset and a focus on delivery.
* Strong stakeholder relationship-building skills across all levels.
* Customer-focused, with a positive approach to change and transformation.