Call Centre Sales Advisor - New Enquiries
Are you experienced in Call centre or New enquiry sales? We are seeking someone who is confident on the phone, people-focused, and motivated by helping others take the next step? This is a fast-paced, purpose-driven role combining high-quality customer service with strong sales and conversion skills.
As a New Enquiries Sales Advisor, you'll be the first point of contact for individuals and families seeking support for a service that supports ADHD and Autism. You'll respond to enquiries, provide clear and reassuring information, and guide people confidently toward assessment and care options.
This role is ideal for someone with telesales or sales-driven customer service experience who thrives in a KPI-led environment and can handle sensitive conversations with professionalism and empathy.
Key Responsibilities
1. Enquiry handling - Respond promptly to inbound enquiries via phone, email, and online forms
2. Make outbound follow-up calls to warm leads who haven't yet booked
3. Act as a calm, knowledgeable, and trusted point of contact
4. Build quick rapport with callers who may feel anxious or uncertain
5. Clearly explain assessment options, care pathways, pricing, and funding routes
6. Understand individual needs and recommend appropriate next steps
7. Handle objections and hesitation with se...