Description
Key Accountabilities
1. Working alongside the General Manager, Northern Europe, develop and execute the strategic vision and seasonal plans for Gucci Client Engagement in the Northern Europe territory
2. Provide through leadership and a visible connection to the client landscape across the Northern Europe market. Establish and maintain relationships with key partners, and continually analyse the potential for new ways of working.
3. Ensure an innate collaboration with the Northern Europe Retail Area Managers, with all client activity developed in partnership and that the retail community are informed and onboard with the approach.
4. Be present and visible to in-store teams, coach and support them to develop a client-oriented mindset
5. Partner with retail functions (RAMs & Store teams) to develop action plans for key clients that increases retention, repurchase and overall commercial return, particularly within the high-end category
6. Work collaboratively with the EMEA Client Engagement Team to support the development and delivery of Northern Europe client engagement activity, ensuring continuous alignment to the broader strategic approach, timings, and objectives
7. Partner with the Northern Europe Product and Visual Merchandising functions to ensure client activity is aligned to product focus, volume flow and visual guidelines
8. Work cross functionally with the Northern Europe Brand Communications team to ensure consistency with their activation strategy and that key moments for brand, product and client are aligned
9. Inspire, lead and manage a Client Engagement team, ensure they are clear on the strategic vision and their role within the business. Provide guidance and support in their professional progression
10. Provide timely updates to the wider Gucci business on the Northern Europe client approach. Our strategy, activations, and the results we deliver
11. Ensure accurate management and communication of the Gucci Northern Europe Client Engagement budget
Requirements
12. Previous Client Engagement/CRM experience at management level, preferably within the fashion/luxury sector
13. Proven ability to drive high profile brand visibility and client animation that delivers measurable results
14. A strong knowledge of CRM tools and trends and the ability to interpret data and translate it in a digestible way
15. Ability to manage multiple tasks in a fast-paced environment with excellent time management skills
16. An engaging and impactful communicator who is comfortable with public speaking to a large audience
17. Proven track record of in store and off-site event management
18. Proficient with Microsoft 360, Excel and PowerPoint
19. Flexibility to travel
Job Type
Regular
Start Date
2025-10-01
Schedule
Full time
Organization
Gucci Ltd.