Job Title: Junior Account Handler
Location: Wellingborough (Office-based initially; hybrid after probation)
Salary: £29,000–£35,000 DOE
Benefits: Company pension scheme/ Bupa Healthcare Cash Plan/ Life Assurance/ Generous holiday package (birthday day off + purchase scheme)/ GymFlex/ Hybrid working after probation
About the Company:
This well-established, nationally operating insurance broker is part of a larger group placing hundreds of millions in GWP annually. Known for high standards in both client service and employee development, they work across a broad range of sectors and have earned a strong reputation for technical capability, especially in complex or non-standard risks. With ongoing growth and a people-first culture, they offer a stable and rewarding environment for those looking to build a long-term career in broking.
Role Summary:
Joining a supportive team at a time of strategic growth, this role is ideal for someone who thrives in a processing and service-focused environment. You’ll handle a mix of admin tasks and client servicing from mid-term adjustments to renewals and invoicing, with exposure to motor trade, haulage, construction, and liability risks depending on your experience. Full training is provided for motivated candidates with strong customer service skills and a desire to grow into senior handler or Account Executive roles.
Key Responsibilities:
• Handle renewals, mid-term adjustments, cancellations, and invoicing
• Deliver seamless service across varied client portfolios
• Support Account Executives on day-to-day admin and documentation, deliver an exceptional client journey
• Compare coverages and policy wording, protect client interests through attention to detail
• Chase documents, process payments, and set up finance; ensure policies are accurate and up to date
• Act as a trusted main point of contact for customer relationship, answer inbound queries and manage 30–40 renewals a month
• Build strong relationships with clients and internal teams
Requirements:
• Strong customer service background with a proactive, team-first mindset
• A pro-active and collaborative attitude
• Excellent organisation, attention-to-detail, communication and problem-solving skills
• Willingness to learn and progress with development into senior handler roles encouraged
• Experience in insurance (broking, claims, or underwriting) is helpful but not essential
If this role isn’t quite right, it’s still worth speaking to one of our specialist team, we may be working on something that hasn’t hit the market yet.
Related Job Titles: Insurance Administrator, Client Service Executive, Commercial Account Handler, Customer Service Advisor, Account Executive Assistant