Overview
Customer Experience Team Member
Location: Cardiff
Salary: £15,098 - £16,008 per annum (depending on experience), plus bonus and benefits
Hours: 22.5 hours per week. Customer Experience Team Members work 3 days out of 7, between the hours of 7am and 10pm (Fri, Sat & Sun)
The role
Join Unite Students and thrive in a friendly, inspiring team where you can be your authentic self and make a real impact every day. As a Customer and Resident Experience Team Member, you?ll play a key role in supporting students? whether that?s helping someone back into their room, sharing local tips, organising events, or working with colleagues in housekeeping, facilities, and caretaking to create a safe, clean, and inclusive environment where everyone can flourish. No two days will ever be the same!
What you’ll be doing as a Customer Experience Team Member:
* As a brand ambassador, provide exceptional care by connecting with residents, listening to their needs, and ensuring prompt resolution or escalation of issues.
* Support sales and community engagement by handling enquiries, conducting viewings, attending events, and organising resident activities in line with company expectations.
* Maintain a safe, clean, and compliant environment through regular cleaning, basic maintenance, safety checks, and coordination with contractors.
* Assist with operational tasks such as post and parcel management, rent and booking support, sustainability initiatives, and seasonal turnaround activities.
What we’re looking for:
* A caring, warm person with a positive attitude
* An excellent communicator; as a Customer Experience Team Member you?ll be happy to chat to our students and answer their questions
* You?ll also have great time management and organisational skills
* You?re hands-on, proactive, and never afraid to roll up your sleeves to get the job done.
What You’ll Get in Return
* A discretionary annual bonus so you can share in the company`s success
* 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
* A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
* Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
* Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
* Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
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