To manage a customer focussed team to deliver an efficient and professional statutory Registration Service to the Moray Council area. Responsible for assisting a diverse customer base in recording Births, Deaths, Still-births, Marriages and Civil Partnerships in accordance with the appropriate government legislation and set guidance laid down by the Registrar General for Scotland.
Assisting customers by way of face to face appointments or by use of telephony which ever best meets the needs of the customer.
The post holder should have a keen interest in public service, a desire to enhance the Local Authorities relationship with its customers and the Council’s reputation at the heart of service delivery.
Requirements
Under the Disclosure (Scotland) Act 2020, the successful candidate will be required to undertake a Disclosure Check.
Responsibilities
Responsibility for recording births, deaths, marriages, still births and civil partnerships
Conduct civil marriage ceremonies in office and at outside venues, citizenship ceremonies and civil partnerships
Supervision of registration staff on a day to day basis
Co-ordination of annual leave/sickness to ensure adequate cover is provided
Training of registration staff
Manage the performance and development of the Registration personnel
Assist the Democratic Services Manager in preparing service plans etc
The Individual
Significant experience in an administrative / clerical role
Experience of using software package such as Microsoft Word and Excel.
Experience of dealing with the public in a customer facing role.
Certificate of Proficiency in the Law and Practice of Registration.
4 SQA standard grades or equivalent at level 3 or above, including English and Maths.*
European Computer Driving Licence*
Must be able to deal with the public, in a professional and courteous manner.
Be able to work as part of a team.
Self motivated, diplomatic and able to plan and prioritise workload.
Excellent oral, written, keyboard and communication skills.
Excellent interpersonal skills, able to deal with particularly sensitive issues e.g. death registrations.
Able to use own initiative and work unsupervised.
Excellent accuracy and attention to detail.
Organised and methodical Flexible approach to work and willingness to be involved in a variety of tasks.
Adaptable to change.
You will be expected to travel efficiently and effectively between various work locations within Moray to meet the operational requirements of the Service. Due to the rural nature of Moray this is normally undertaken by use of a car/van.
Welcoming, non-judgemental and reassuring approach to clients.
The ability to actively listen, interpret and respond to customer needs with an empathetic approach.
Willingness to offer emotional support if required.
Willingness to accept direction/delegation.
Ability to be diplomatic and observe confidentiality.
Ability to work a mixture of hybrid/shared office.
Ability to work flexibly to meet the needs and demands of the service.
Weekend working when required.
Closing date: 8th August 2025
Hourly Rate: £17.74 per hour
Interview dates to be confirmed
If you would like to discuss this role further, please contact: Tracey Sutherland, Democratic Services Manager
By email: Tracey.Surtherland@moray.gov.uk
#J-18808-Ljbffr