Job Title
Vehicle Operations Case Handler - Watford
Location & Salary
Location: Watford | Salary: £30,609 | Hours: Full-time
Working Pattern
Hybrid. At least 3 days per week in office (60% of time). During training, new starters required to be in office 5 days a week until fully trained.
Flexible Working Options
Flexibility in when hours are worked.
Responsibilities
* Daily operational delivery of Rental, Stop Gap and MOT process.
* Assist Vehicle Operation Executive with Stopgap and Daily Rental interactions with drivers, placing rental bookings and handling rental length including off-hire as required.
* Interact with Maintenance Controllers to supervise, review and handle ongoing and problematic cases, investigate issues and resolve supplier issues.
* Supply to Vehicle Operations delivery & achievement of all KPIs for operational requirements and produce weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.
* Ensure all rental vehicles issued against cases are correctly managed and, wherever possible, reclaimed from vehicle manufacturers.
* Build and maintain relationships with internal/external customers and suppliers to optimise service delivery and reduce costs.
* Manage internal communications regarding problematic and ongoing vehicle cases to the wider Tusker business where required.
Qualifications & Skills
* Strong interpersonal and time management skills; able to work independently and as part of a team.
* Self‑motivated with a commitment to excellent customer service for internal and external customers.
* High attention to detail, including numeric proficiency.
* Excellent verbal and written communication skills and professional telephone manner.
* Organisational and time‑management skills.
* Desirable: experience with Salesforce.
About Working For Us
We are committed to inclusive practices and celebrating diversity. We welcome applications from under‑represented groups and are disability confident. Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. Reasonable adjustments can be made to our recruitment processes.
Benefits
* Generous pension contribution up to 15%
* Annual performance‑related bonus
* Share schemes including free shares
* Benefits adaptable to lifestyle, such as discounted shopping
* 22 days’ holiday plus bank holidays
* Wellbeing initiatives and generous parental leave policies
Application
If you’re excited to join our team, please get in touch.
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