Start date: May 2026
Clearance: NATO Secret or equivalent
Location: Northwood, UK (onsite)
Duties & Role:
* Involved in the transfer and activation of deployed CIS installations during the operational handover of Standing Naval Forces (SNF) NATO flagships.
* Provides on-site remote and off-site technical support to flagships of nations participating in the Standing Naval Forces (SNFs).
* Assists the Core Section Head with daily System Administration of the Hardware and Software for the current version of MS Windows Server, and also includes management of Active Directory Services (Domain Controller, Group and Security Policies, Domain Naming Services), Exchange Server Services.
* Assists with the System Administration of Storage Area Network (SAN) and Network Attached Storage (NAS) devices, including installing applicable firmware upgrades.
* Assists with the System Administration of VMware ESXi Server, VMware vCenter Server Appliance, including performing lifecycle and firmware upgrades.
* Assists with conducting routine backups as required by the Service Level Agreement (SLA) and in line with local Standard Operating Procedures (SOP).
* Assists with the System Administration of Hardware and Software for end user devices.
* Aids in ensuring that all technical and service-oriented documentation related to assigned systems is prepared, stored appropriately, and kept current.
* Maintains close communication with other technicians and engineers within the CSU and the broader NCI Agency.
Qualifications and Experience:
* Practical experience in VMware virtualization technology is required, including VCSA configuration, ESX upgrades, and bare metal deployment.
* Ability to deploy on short notice to address equipment failures in virtualized mission-critical systems.
* Experience in deploying signed certificates is necessary.
* Familiarity with configuring iSCSI targets for virtualized environments is required.
Skill, Knowledge & Experience:
* Knowledge and experience in Microsoft Server Technologies, including Active Directory and Microsoft Exchange, are essential.
* Understanding of the ITIL IT service management model is necessary.
* Knowledge of incident and problem management processes is important, along with relevant experience.
* Ability to write technical documentation and user guides is required.
* Effective oral and written communication skills are essential.
* Knowledge of the SDE process, such as Ansible playbooks, is desirable.
Desirable Qualifications and Education:
* Bachelors degree in Computer Science, Information Technology or related discipline.
* Postgraduate technical training in enterprise infrastructure.
* Military / operational CIS.
* VMware Certified Professional (VCP) certification.
* Microsoft infrastructure certification (e.g., Windows Server or Identity).
* ITIL Foundation certification.
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