Job Description
Hospitality ManagerLocation: GodalmingSalary: From 40,000 (depending on experience)Contract: Full-time (52 weeks, 40 hours per week)Requirements: Full UK driving licence & access to a vehicle | Flexible approach to workingWe are seeking an experienced Hospitality Manager with a strong background in premium food and catering services to join our team at one of our prestigious education settings.If you are passionate about delivering exceptional events that leave a lasting impression - from intimate private dinners to large-scale functions - this is an excellent opportunity to showcase your expertise in a high-quality environment.Based at the renowned independent boarding school, on the outskirts of Godalming, you will support the delivery of high-end hospitality services for an exclusive clientele. The role involves overseeing events featuring fine dining, silver service, and premium banqueting delivered to the highest standards.Job DescriptionAs a Hospitality Manager you will possess the following attributes and have proven experience in managing high volume eventsEssentialProven experience managing high-volume events, conferences, or catering operations within a 5* hotel or corporate environment.At least 5 years' experience of managing events in your current role.Strong knowledge of food, hospitality, and operational delivery, with a keen eye for presentation and quality.Excellent communication and stakeholder management skills, with the ability to build and maintain strong client relationships.Calm, confident, and adaptable under pressure, capable of managing last-minute changes while delivering seamless events.Commercially minded, with experience managing budgets, labour costs, and identifying revenue opportunities.Exceptional organisational and planning skills, able to manage multiple events and work streams simultaneously.Experience leading and developing teams, motivating staff to deliver their best performance.IT literate, with familiarity using hospitality booking systems.Strong understanding of revenue management and guidelines to maximise event profitMarket knowledge of competitors and event industry trendsA proven track record and ability to provide high levels of service under pressure.Exceptional communication and customer service skills, both written and spoken.Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.An understanding and willingness to contribute to a 24h operational schedule when required.Experience working on large events circa 800 covers is preferred, but not essentialAbility to multi-task; you will be working across a number of activities and clients with tight deadlinesAbility to anticipate problems / issues and suggest proactive resolutions to be put into placeStrong operations and logistics management skills, including planning of shipments, transportStrong spreadsheet and budget management skills, including use of Microsoft ExcelPresentation skills (verbal and written), internally and to clients/suppliers including use of Microsoft PowerPointExcellent communication skills - verbal and written, internally and to clients / suppliersTeam management - management and coordination of junior team membersCreative thinking and awareness of event industry trendsAttention to detail and organisation criticalYou will possess excellent product knowledge, strong business acumen and lead your team by example. You will have a proven track record within the industry and have experience running and leading a strong team.QualificationsExcellent communication skills, internally and externally with strong presentation skills.Is inspired to be a great leader and support, grow and nurture the team.Previous experience in delivering excellence in high volume eventsMust be self-motivated and have the ability to work independently in a fast-paced and multi-tasking environment.Great team playerProactive proven experience and able to adapt in an ever changing environment with a calm outlook.Possess excellent written and oral communication skills, and superior presentation skills.Must possess strong organisational and time management skillsWorking knowledge of computer systems (i.e., Microsoft Office) is essentialWhy Join Us?28 days holiday (including bank holidays)3 volunteering days to give back to causes you care about3 days grandparent leave for those special family moments24 weeks enhanced maternity leaveBespoke training & development opportunitiesPension & life insuranceDiscounts on high street brands, cinema & holidays via the Perkbox AppWellbeing hub & access to employee assistance programmeFree meals while at workCareer development & HIT Apprenticeships for all experience levelsBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.TPBN1_UKTJ