Overview
Join to apply for the Team Leader role at Mountain Warehouse.
We’re looking for a confident and passionate leader to motivate teams to deliver their best in a fast-paced retail environment where exceptional customer service, visual merchandising, and operational excellence are key. This is a Team Leader opportunity to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience for customers.
Department: UK Retail
Location: St Ives - Cornwall (SIV)
Compensation: £12.82 / hour
Key Responsibilities
* Leadership & Team Development: foster a collaborative and supportive team environment; coach, train, and mentor your team; ensure clear, open communication; empower your team with up-to-date product knowledge.
* Operational Excellence: uphold shop floor standards for stock presentation, ticketing, and organisation; manage opening and closing duties; lead visual merchandising efforts; prioritise Health & Safety.
* Sales & Performance: motivate the team to meet and exceed sales targets and KPIs; identify growth opportunities for team members and plan their development.
* Customer Experience: set the standard for exceptional service; resolve customer concerns promptly; represent the Mountain Warehouse brand with enthusiasm; build connections within the local community.
We would love to meet someone who is
* Passionate about delivering outstanding customer service.
* A confident and reliable motivator who inspires others.
* Experienced in all areas of retail, from stock control to visual merchandising.
* A strong communicator who engages at all levels and provides constructive feedback.
* Proactive and results-driven with a track record of achieving goals.
* Approachable, trustworthy, and a natural team player.
* Skilled at problem-solving within company guidelines and policies.
What’s in it for you?
* Monthly Bonus Scheme: a performance-driven bonus structure with achievable targets and additional rewards on top of base salary
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
* 28 days annual leave, including Bank Holidays
* Access to Employee Assistance Programme and Colleague Hardship Scheme
* Generous Colleague Referral Incentive
* Auto-enrolment Pension scheme
* A stable, successful and supported environment
* Length of service awards
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Information Technology
Industries
* Retail
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