Acting as a first point of contact, you'll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service. The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James's Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. About Us The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James's Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year. We are now looking for an Operations Assistant to join us on a full-time, permanent basis, working 40 hours per week, including at least one weekend day per week. The Benefits Salary of £30,784 per annum (£14.80/hour) 26 days' annual leave plus public holidays, increasing to 29 days after three years' service (pro rata) Pension scheme (3% employee contribution; up to 10% employer contribution) Private medical insurance and healthcare cash plan Employee assistance programme and access to mental health first aiders Learning and development opportunities Cycle to work scheme This is a fantastic opportunity for a customer-focused individual to join our thriving organisation. You'll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast-paced, public-facing environment where no two days feel the same. Just as you support our lovely customers, we will support you with a welcoming team culture, ongoing learning opportunities, and the encouragement to grow your confidence and capabilities in a role where you're truly valued. So, if you're looking for a role where people, place, and purpose come together, apply now and start your journey with The Royal Parks today! The Role As our Operations Assistant, you will support a seamless customer journey at the Hyde Park and The Regents Park Tennis venues, from arrival through to departure. Acting as a first point of contact, you'll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service. You'll also help maintain safe, well-managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day-to-day operations running smoothly. Additionally, you will: Provide information about the surrounding park environment Process bookings for all visitors Handle tenders in line with financial policies Support the preparation of areas for activities and events Attend team briefings Follow safeguarding guidelines for children and adults at risk About You To be considered as an Operations Assistant, you will need: Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel Excellent communication skills, along with the ability to effectively communicate with a range of audiences Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please do get in touch. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion. Save down each section so you don't loose your completed sections Use the STAR method (Situation, Task, Action and Result) to answer the criteria Explain how and why you can do a certain responsibility Use the job description to help you frame your answers Don't answer just 'yes' or 'no' to a criteria selection Use specific experiences to reflect your role Safeguarding notice The Royal Parks is committed to safeguarding and promoting the welfare of children, young people and adults at risk from harm, and expects all staff and volunteers to share this commitment and follow the organisation's policies and procedures. The Royal Parks provides an awareness training programme on Safeguarding for all staff, and further in-depth training for those working with children, young people or adults who may be at risk of harm.