A housing association is seeking a Customer Experience Manager. You will lead customer experience teams, managing escalations and driving improvements based on customer feedback. Strong experience in a customer-facing role in social housing or property services is essential. Responsibilities include coaching teams and ensuring effective communication for customer outcomes. This home-based role requires occasional office visits in Solihull and Worcester. Competitive benefits include generous leave, wellbeing support, and a strong pension scheme. #J-18808-Ljbffr