Customer Assistant - Fashion, Home & Beauty - London Colney
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll champion our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
Working pattern
* Thursday- 17:30-21:30
* Friday- 17:30-21:30
* Saturday- 17:00-21:00
Purpose
To deliver a great shopping experience for our customers, putting customers before tasks whilst championing our products. You will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Training to utilise all digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to feedback, asking for it regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments in the recruitment process, please share those requirements with us when applying.
Seniorities and Employment
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
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