We are recruiting for a 2nd line Support Engineer - SC cleared minimum on contract to work on 12 hour shift patterns for our Defence client based in Newport.
The majority of the role is being Service Desk/Incident management and 2nd line support
Ideally we are looking for someone that is new into IT and is competent working on a Service Desk, taking calls and raising tickets etc
The NOC (Network) team provides Service, Support and Management capabilities to government sectors working under the Space Digital division of a Defence and Space organisation based in Newport on contract.
The responsibility of the NOC L2 Shift Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change.
Responsibilities
1. The NOC L2 Shift Service Engineer role is accountable for providing technical assistance and support to a variety of customers within the Customer Service Operation Centre.
2. They will Provide an interface to other technical stakeholders within projects including On Site Engineers (OSE), Architects, other engineering disciplines and sub-contractors.
3. Working a shift pattern, the role holder is required to response to design changes, raised incidents and problems. This w...