IT Service Engineer - Slough
Full-Time | Reports to IT Department
Circet UK are currently seeking a proactive and customer-focused Level 1 IT Service Desk Engineer to join our IT support team. This role is the first point of contact for all IT related issues and requests, providing first-line technical support to end-users across the organisation. The ideal candidate will have a strong foundation in Active Directory and Office 365, with a passion for troubleshooting and delivering excellent customer service.
What You'll Be Doing
* Serve as the first point of contact for users seeking technical assistance via face-to-face interactions, phone, email, or ticketing system.
* Troubleshoot and resolve issues related to:
* Active Directory (e.g., password resets, account lockouts, user provisioning)
* Office 365 (e.g., Outlook, Teams, OneDrive, SharePoint access and configuration)
* Line of Business Applications
* Log, track, and manage incidents and service requests in the ITSM system.
* Escalate unresolved issues to Level 2/3 support teams as necessary.
* Provide basic support for hardware (laptops, desktops, mobile devices, printers) and software applications.
* Assist with onboarding and offboarding processes, including account setup and equipment preparation.
* Maintain documentation of common issues and solutions in the knowledge base.
* Follow IT policies, procedures, and security protocols.
What You'll Need
Experience & Knowledge
* 1+ years of experience in a similar IT support or helpdesk role.
* Working knowledge of:
- Active Directory (user management, group policies, permissions)
- Office 365 (Exchange Online, Teams, OneDrive, SharePoint)
* Familiarity with Windows 10/11 and basic networking concepts.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team in a fast-paced environment.
* Strong problem-solving and time management skills.
Desirable Qualifications:
* ITIL Foundation certification or knowledge of ITIL practises.
* CompTIA A+, Microsoft 365 Fundamentals, or similar certifications.
* Experience with remote support tools.
* Exposure to ITSM systems
Why Join Circet UK?
* Inclusive Culture: We're committed to diversity and creating a supportive environment for everyone
* Career Progression: Access structured development programmes, mentoring, and accredited training
* Leadership Growth: We invest in internal talent - many of our leaders started where you are
* Making an Impact: Take part in our CSR initiatives and help shape the future of connectivity
* Great Benefits: Competitive salary, 25 days annual leave, life assurance, employee wellbeing support, and more
We're Committed to Inclusion. At Circet UK, we value talent, potential, and diversity across our workforce. We welcome all applications and strive to create an inclusive and empowering workplace for everyone.