This range is provided by Turtl. Agency. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Turtl. Agency
We’re on the lookout for someone who can stay calm, keep things fair, and help turn complaints into better customer experiences.
As a Complaints Handler, you’ll be the first point of contact when things go wrong — but also the first step in making things right. Whether you’re resolving an issue, investigating a concern, or just offering a reassuring voice, you’ll be helping our team stay transparent, ethical, and customer-first.
What you’ll be doing:
* Handling complaints across phone, email & web
* Collaborating with Sales, Finance, and Compliance teams
* Keeping everything logged and on track
* Helping us spot patterns & improve how we do things
* Staying in line with FCA and TCF guidelines
What we’re looking for:
* Complaints handling or customer service experience
* Experience in motor finance or car dealerships
* A calm, empathetic, and clear communicator
* Comfortable using CRM tools and Office (Outlook/Excel)
* Organised, detail-driven, and proactive
Why work with us?
* A growing, people-first business
* Supportive, friendly team
* Room to grow professionally
* Inclusive culture with real purpose
Sound like you? Apply now or drop us a message — we’d love to hear from you.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales, Customer Service, and Finance
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