Retail Optical Assistant
As a Retail Optical Assistant at Vision Express, you’ll assist customers in selecting eyewear, adjust frames, perform repairs, and pre‑screen eye examinations. You’ll support scheduling, phone lines, and payments. Your goal is to deliver excellent customer service and ensure customers leave with proper eyewear.
Flexible Hours
We offer flexible options: compressed weeks or part‑time around your schedule.
Responsibilities
* Provide excellent customer service and personalized assistance.
* Translate optical terminology into understandable language.
* Maintain accurate customer records and prescriptions.
* Work as part of a team across the store.
* Handle challenging situations in a fast‑paced retail environment.
* Arrange and maintain store appearance, organized and stocked.
Qualifications
* Confidence, passion, drive, and enthusiasm.
* Knowledge of optical products and services; promote to help reach store targets.
* Excellent communication and rapport building skills.
* Attention to detail in maintaining accurate records.
* Ability to work under pressure and handle challenging situations.
* Work as part of a team across store.
Benefits
* Sales and performance‑based bonus.
* Targeted incentives.
* Pension scheme.
* Life Assurance – 2× basic salary.
* Free eyewear annually (eligibility from day one).
* Discounts for friends and family.
* Employee Assistance Program.
* 33 days annual leave (increasing with length of service).
* Flexible health benefits: Health Cash Plan, Additional Life cover, Critical Illness cover, Dental Plan.
* Flexible lifestyle benefits: Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work.
Seniority Level
Entry level.
Employment Type
Full‑time.
Job Function
Health Care Provider. Industry: Retail.
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