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Retail optical assistant

Sunderland
Vision Express
Optical assistant
Posted: 6h ago
Offer description

Retail Optical Assistant

As a Retail Optical Assistant at Vision Express, you’ll assist customers in selecting eyewear, adjust frames, perform repairs, and pre‑screen eye examinations. You’ll support scheduling, phone lines, and payments. Your goal is to deliver excellent customer service and ensure customers leave with proper eyewear.


Flexible Hours

We offer flexible options: compressed weeks or part‑time around your schedule.


Responsibilities

* Provide excellent customer service and personalized assistance.
* Translate optical terminology into understandable language.
* Maintain accurate customer records and prescriptions.
* Work as part of a team across the store.
* Handle challenging situations in a fast‑paced retail environment.
* Arrange and maintain store appearance, organized and stocked.


Qualifications

* Confidence, passion, drive, and enthusiasm.
* Knowledge of optical products and services; promote to help reach store targets.
* Excellent communication and rapport building skills.
* Attention to detail in maintaining accurate records.
* Ability to work under pressure and handle challenging situations.
* Work as part of a team across store.


Benefits

* Sales and performance‑based bonus.
* Targeted incentives.
* Pension scheme.
* Life Assurance – 2× basic salary.
* Free eyewear annually (eligibility from day one).
* Discounts for friends and family.
* Employee Assistance Program.
* 33 days annual leave (increasing with length of service).
* Flexible health benefits: Health Cash Plan, Additional Life cover, Critical Illness cover, Dental Plan.
* Flexible lifestyle benefits: Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work.


Seniority Level

Entry level.


Employment Type

Full‑time.


Job Function

Health Care Provider. Industry: Retail.

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