Job Description
Job overviewLancashire Teaching Hospitals NHS Foundation Trust is seeking to appoint 3 motivated and dynamic Service Support Managers to join our Medicine Division within the subspecialities of Neurology; Cardiology and Stroke.This is an exciting opportunity to play a key role in supporting the delivery of high-quality patient care and operational efficiency across urgent, emergency, outpatient, and elective pathways.Main duties of the jobAs a Service Support Manager, you will:- Provide management support to divisional colleagues and administrative teams.- Assist in achieving local and national performance targets, including patient access standards.- Support the development and implementation of service policies, projects, and strategies.- Collate and analyse data to drive service improvements.- Deputise for senior managers when required and represent the service at Trust-wide forums.Working for our organisationWe have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people inour local area & give specialist care to 1.5 million people across Lancashire & Cumbria.Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn aboutworking in a hospital, interacting with people from all different roles to build skills & enhance your career path.You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things.
Everything we do centres aroundpatient care which means your role is pivotal and something really to be proud of.Detailed job description and main responsibilitiesKey Responsibilities- Lead and support administrative teams, ensuring effective service delivery.- Managing performance against key targets including RTT, Cancer, Diagnostics and UEC- Contribute to governance, risk management, and compliance with Trust policies.- Foster collaborative relationships with clinical and operational colleagues.- Promote the Trust’s values: Caring and Compassionate, Recognising Individuality, Seeking to Involve, Building Team Spirit, and Taking Personal Responsibility.Person specificationQualifications & EducationEssential criteria- Educated to degree level in relevant subject or demonstrable equivalent experience in business administrationKnowledge & ExperienceEssential criteria- Significant previous administrative experience- Proven experience of report writing and analysing data- Experience of working in a dynamic environment with changing priorities and challenging deadlines- Experience of supervising and supporting colleaguesDesirable criteria- Previous experience in a healthcare setting- Knowledge of requirements in relation to patient waits- Experience of presenting reports and dataThanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available HereTo support you in your application process we’ve created a What we can offer you guide that shows what you can expect when you join our hospitals.
The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we’ve also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process.
Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Use of Artificial Intelligence (AI) when writing job applicationsIf you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for.
There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice.
Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process. We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this. Supporting InformationThe supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.Our recruiting managers score applications based on the criteria listed in the person specification.
They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you’ve navigated that align with the criteria.
These could be from various aspects of your life, including work, education, and personal experiences.Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.Working Smarter pledgeWe are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.SecondmentsIf you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy.
A copy of this can be found on the intranet or by contacting [email protected]Young PeoplePlease note a young person must be in part-time education or training until they’re 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.Disclosure and Barring Service checksIf the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered.
Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions.
The DBS Code of Practice can be accessed here.In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites. NO UNSOLICITED ADVERTISING COMPANY APPROACHESFor more information about the Trust take a look at our Application Guide or visit our website www.lancsteachinghospitals.nhs.uk You can also keep up to date with us on Facebook, Twitter, Linked In and Instagram.We look forward to hearing from you soon!