Primary Details Time Type: Full time | Worker Type: Employee
London Markets Claims Administrator
Leeds/Chelmsford/Hybrid
The Opportunity
Step into an exciting role as a London Market Claims Administrator, where you’ll support the efficient management of a wide range of claims across multiple lines, including Professional Indemnity, Construction, International Property, Casualty, and Marine & Energy. Working within our innovative QPS Portfolio Solutions offering, you’ll help deliver market-leading capacity to global trading partners in a Full Follow role. This is a fantastic opportunity to join a collaborative, inclusive organisation that values your contributions and offers excellent benefits and career development.
With great benefits and the chance to work within a diverse and inclusive company where your unique perspectives and contributions are valued.
Your New Role
* Leverage automation tools to efficiently manage the administration of a high volume of low-value, cross-class claims, ensuring accuracy and speed.
* Support with the administration of claims which fall outside automation applying sound judgement and problem-solving skills.
* Accurately triaging and managing claim files through to settlement, prioritising new and existing work appropriately, ensuring they are adequately reserved, and settled economically and fairly.
* Deliver exceptional service by collaborating with brokers and suppliers to achieve positive outcomes for all parties.
* Contribute to innovation by supporting projects focused on Operational Excellence, Analytics, and Automation, helping to shape the future of claims handling.
About You
* Ability to structure the day effectively, prioritising tasks and responsibilities to meet deadlines.
* Strong written and verbal communication skills, with the capacity to adapt to different audiences.
* Proficiency in Microsoft applications and confidence in working with technology, including automation tools.
* Collaborative approach and commitment to contributing to a positive team environment.
* Applicants must have the right to work in the UK as visa sponsorship is not available for this role
At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!
* 30 days holiday a year with the option to buy up to 2 additional days.
* Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
* Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
* Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
* Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
* Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
* Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
* Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
To find out more visit our Reward Page
QBE Awards
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year,
Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year – Chris Wallace, Executive Director UK insurance
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during our recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report
What next?
If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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