Your new company
You will be joining a well-established education provider recognised for delivering high-quality learning experiences to a diverse community of students. The organisation is committed to excellence, innovation, and providing outstanding support to both learners and staff. You will be part of a friendly, collaborative, and professional IT service that supports teaching, learning and administrative operations across multiple sites.
Your new role
We are seeking a Temporary IT Technician to join our on-site IT team based at our Knowsley site. You'll be part of a close-knit team, with additional support from a wider team.In this role, you will provide 1st and 2nd line technical support, assisting staff and students with hardware, software, and general IT queries. You will support a range of systems including Microsoft 365, Active Directory, SharePoint, and other Microsoft technologies, with opportunities to work with specialist education-based tools.Your core work pattern will be 36 hours per week:
The interim role is to start ASAP
Mon-Thurs: 08:30-17:00 (1-hour break)
Fri: 08:30-16:30 (1 hour break)
You will also MAY participate in a rolling rota to cover occasional late shifts up to 19:00 for adult learner support.
You may be required to travel to and work from other locations across Knowsley and St Helens as needed.
Key responsibilities include:
Providing 1st & 2nd line IT support in accordance with SLAs
Troubleshooting hardware, software, network, and user issues
Logging and managing helpdesk tickets
Maintaining high standards of customer service
Supporting the development and implementation of robust IT processes
Ensuring adherence to IT security principles
Participating in enrolment activities and occasional off-site work
Keeping up to date with relevant ICT training and development
What you'll need to succeed
To excel in this role, you should bring:
Experience working in an IT support (Education desirable)
Strong communication, diagnostic and problem-solving skills
Excellent organisation, planning, and time-management abilities
A proactive, positive, and approachable attitude
Ability to work independently and as part of a team
Flexibility to occasionally work evenings or off-site
DBS clearance (on appointment)
What you'll get in return
A dedicated consultant at Hays to support with compliance, payroll and future opportunities
A supportive team environment with opportunities for learning and skill development
Experience working with a broad range of Microsoft technologies and education-specific systems
The chance to make a real impact by supporting staff and students within a vibrant educational setting
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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