Overview
A generalist role within the HR team, ensuring the delivery of an effective HR service providing advice and guidance to employees and managers on a range of HR issues and the provision of responsive administration activities.
The HR Advisor will also play a pivotal role in delivering a range of projects in line with the HR Strategy, collecting and analysing data and reporting on department KPIs alongside the HR manager, always ensuring a first‑class service.
Responsibilities
* Provide information and advice to managers and employees in a consistent and efficient manner, in line with best practice and legal requirements.
* Support managers with employee relations issues including disciplinaries, grievances, sickness absence and performance management.
* Coach managers to develop their people‑management skills and enable them to handle more complex matters over time.
* Manage staff relationships, respond to queries, and manage expectations appropriately.
* Provide advice and guidance on work reviews, change processes and employee benefits; support across all depots and travel when required.
* Work closely with the Payroll Department to ensure timely paperwork, resolve contractual HR issues and maintain a professional relationship between departments.
* Support the HR Coordinator with recruitment administration: check starter documentation, onboarding, and advise managers on recruitment strategies.
* Process leavers and other ad‑hoc administration as required.
* Assist the Learning and Development Coordinator with sourcing and delivering training across the business.
* Update and maintain the HR database, produce reports, analyse data and trends, and provide feedback to management.
* Review and keep policies and procedures up to date in line with employment legislation changes.
* Analyse HR information, conduct research and provide reports; contribute ideas for continuous improvement and development within the HR service.
Qualifications
* CIPD Level 5 in HR Management or demonstrable HR experience at the same level.
* Excellent communication and interpersonal skills, with the ability to liaise with people at all levels (including senior managers).
* Excellent organisational skills with the ability to prioritise a busy workload and meet tight deadlines.
* Strong generalist HR experience and up‑to‑date employment law knowledge.
* Self‑starter with the ability to use own initiative and adopt a proactive approach.
* Competent with Word and Excel.
* Ability to work as part of a team, share ideas and communicate clearly.
* Committed to providing excellent customer service.
Desirable
* Project Management experience.
* Experience of working within a multi‑site organisation.
* HR systems experience.
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