Your newpany
YourpanyA leading Northern Ireland-based IT services provider is on a mission to empower businesses through smart, human-centred technology. With a values-driven culture focused on progress, delivery, people, and innovation, thepany partners with clients to align IT with business goals, making technology seamless, supportive, and a true driver of growth.
Due to continued expansion, thepany is seeking a
Level IT Support Engineer to join its Magherafelt-based team and play a key role in delivering exceptional technical support.
Your RoleAs a Level 2/3 IT Support Engineer, the successful candidate will provide responsive, knowledgeable, and empathetic support across a wide range of technologies. This hybrid role involves both remote and on-site work, supporting SMEs and contributing to infrastructure and cloud projects.
Key responsibilities include:
1. Troubleshooting hardware, software, and networking issues
2. Supporting Windows servers, desktops, and networking equipment
3. Managing VPNs and Microsoft 365 environments
4. Performing system monitoring, patching, and security checks
5. Documenting client environments and resolutions
6. Collaborating with internal teams and liaising directly with clients
What You Need to Succeed
7. Experience:
Minimum 3 years in a similar MSP support role
8. Technical Skills:Microsoft Infrastructure (AD, Group Policy, DNS/DHCP, IIS, RDS)Networking (VLANs, routing, switching, firewalls)VPNs (client-based and site-to-site IPSec)Windows Server (2016–2022), Windows 10–11Microsoft 365 administrationBackup & disaster recovery in physical/virtual environmentsSecurity tools (SentinelOne, CrowdStrike, Fortinet, etc.)
9. Soft Skills:
Strongmunication, problem-solving mindset, and client focus
10. Other:
Full UK driving licence and willingness to travel
11. Desirable:
Relevant certifications (Microsoft, Fortinet, Dell); degree or equivalent experience
What You Will Get in Return
12. 30 days annual leave (including bank holidays)
13. Private healthcare and wellbeing cover from day one
14. Paid technical training and certifications
15. Free on-site parking
16. Regular team events and a collaborative culture
17. Modern tech setup and well-equipped workspace
18. Career progression and dedicated development time
19. A values-led, people-first work environment
20. The opportunity to make a real impact on a growing NI success story
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4727552 - Roisin Byrne