Were looking for a talented IT Senior Support Analyst to join one of our clients, a leading International Law firm. This is a key role that combines advanced technical support, service excellence, and cross office collaboration. ???????????? ???????? ???????? ???????????????? ???? ?????????? ???? ?????????????????? ?????? ???????? ???????? ?????????????? ???????????? ???? ?????? ?????????? ???????????????? ?????????????? ?????? ???????????? ???????????????????????? ???????????????? / ?????? ???????? ???????????????????? ?????????????????? The successful hire will be responsible for delivering high level support, monitoring team performance, ensuring quality and consistency, and acting as a senior point of contact across multiple locations. What were looking for: - Solid experience in an IT Service Desk or Support Analyst role, ideally in a professional services or law firm environment - ITIL Foundation certified (or willingness to study towards it) - Strong understanding of ITSM systems - Familiarity with typical law firm applications: PMS, DMS, Microsoft Office, CRM, time recording, and document comparison tools - Excellent technical knowledge across hardware, operating systems, and networks - Willingness and flexibility to travel regularly for on site support and collaboration If you're passionate about IT support and want to be part of a highly regarded firm please get in touch to discuss specifics further ADZN1_UKTJ