Mercure Oak Hotel is managed by Focus Hotels Management Group Mercure Oak Hotel is situated in the University town of Hatfield which is conveniently located just minutes away from the M25 and the A1, making it ideal for travel to Luton, Stansted and Heathrow Airports and easily accessible to London. The hotel is part of the Accor Hotel Group, who have over 5400 hotels in 110 countries, and is managed by The Focus Hotels Management Group. Role Responsibilities • Security: Monitoring security cameras, patrolling the premises, and ensuring the safety and security of SU. • Aiding service users or residents as needed, including handling inquiries or complaints, and addressing any issues that may arise during the night. • Maintenance: Performing light maintenance tasks such as replacing light bulbs, fixing minor plumbing issues, or addressing any other maintenance issues that may arise during the night. • Housekeeping: Performing basic housekeeping duties such as cleaning common areas, restocking supplies, and ensuring that the facility is clean and tidy. • Emergency Response: Responding to emergencies such as medical emergencies, fire alarms, or other incidents, and taking appropriate action to ensure the safety of SU or residents and the property. • Administrative Tasks: Completing any administrative tasks assigned by management, such as preparing reports, updating records, or running night audit. • Maintaining communication with other staff members and management to report any incidents, issues, or concerns that arise during the night shift. • Overall, a night porter plays a crucial role in maintaining the smooth operation of the facility during night-time hours, ensuring the safety and well-being of service users or residents. Key Requirements Customer service experience, Attention to detail, IT proficiency, Communication skills. Salary: NMW Job Type: Full-Time. Working Hours: Evening and night shifts 30-40 hours a week