AMS Group is a leading UK Top 70 accountancy firm with a differentiated advisory-led proposition, headquartered in Manchester. We have been a trusted name in professional services for over 40 years. Our commitment to excellence and customer satisfaction has positioned us as a premier provider in the market.
Evolving from a family run accountancy practice in a Blackburn (established 1982), to a nationwide advisory business with over 200 employees, across 12 offices, our trading divisions comprise Audit, Accounts, Tax & Advisory with multiple service lines within each division. We leverage our relationship-driven client approach to generate significant cross-sell opportunities. Complementary to our organic growth is an impressive M&A strategy, with eight acquisitions completed since 2021 and further strategic acquisitions planned in 2025.
At AMS we never offer a one size fits all approach. We know, in today's economic environment, businesses require bespoke support, and we provide end-to-end services from start-up to exit strategies. Our mantra is "Good advisers help your business. Great ones transform it". This is the foundation upon which we have built our business.
We know great people make a great business. Our award-winning culture drives our success. In 2024, we were named the 7th Best Accountancy Firm to Work for in the UK and featured in the Top 100 Companies to Work For. We're proud to be recognised as Best Employer in Tax (Tolley's Taxation Awards 2025) and Employer of the Year (GM Chamber of Commerce Awards 2024), reflecting our commitment to people, culture, and a workplace where talent thrives.
Role Overview:
We are seeking an experienced and professional Workplace Experience Lead to join our team in the heart of Spinningfields, Manchester.
Based in our five-storey office, home to over 150 colleagues, this is a highly visible role that sits at the centre of our business. As the first point of contact for clients, visitors, and colleagues, you will be responsible for creating a warm, professional, and lasting first impression that reflects our values and the quality of our brand. From welcoming guests and coordinating meeting spaces, to ensuring our workplace runs smoothly day-to-day, you will be a key part of how people experience our business.
This role goes beyond traditional reception duties. You will act as a Workplace Experience Lead, contributing to the culture and energy of the office by supporting events, coordinating facilities, and ensuring colleagues feel engaged and supported across all five floors. Day-to-day, you will be responsible for a variety of operational tasks including managing post and deliveries, overseeing meeting room bookings, liaising with suppliers, and ensuring communal areas are maintained to the highest standard.
You'll also play an important role as a brand ambassador, embodying professionalism and service excellence in every interaction. By anticipating needs, solving problems proactively, and going the extra mile, you will help create memorable experiences for everyone who visits or works in our space.
You won't be doing this alone you'll be joining a supportive, collaborative team, who are committed to fostering an environment where both colleagues and clients feel welcome.
This role would require full time onsite presence within our Manchester HQ Office in Spinningfields.
Key Responsibilities:
· Provide a warm, professional welcome to all visitors, clients, and colleagues
· Ensure reception and communal areas are maintained to a consistently high standard
· Oversee visitor sign-in to maintain compliance and health and safety regulations
· Answer the phones in a professional and timely manner
· Organise office supplies ensuring the office is stocked to required levels for areas such as stationery, breakfast cereals and tea, coffee etc
· Manage incoming and outgoing post, deliveries, and couriers.
· Oversee meeting room bookings and ensure spaces are prepared and presentable.
· Act as a point of contact for facilities queries and liaise with building management and suppliers.
· Support office operations, wellbeing initiatives, and employee events across all five floors.
· Provide ad-hoc administrative support to teams when required.
· Be the professional and approachable face of the business, setting the tone for all interactions.
· Contribute to a positive and collaborative workplace culture.
· Seek opportunities to enhance the workplace and client experience
Ideal Candidate Profile:
· Previous experience in a reception or office management role
· Exceptional interpersonal, verbal and written communication skills
· Highly organised, reliable, and confident managing multiple priorities
· Proactive and professional, with strong attention to detail
· Comfortable using Microsoft Office and general office systems
· Experience with admin and arranging meetings
· A passion for Customer Service
· Enjoys multitasking and prioritising
· Experienced Problem-solver
· Ability to work under pressure
· Attention to detail
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If you are a professional, people-focused individual with a passion for delivering exceptional client and workplace experiences, we would love to hear from you.
Company Benefits:
· Competitive Salary
· 23 Days Annual Leave, buy & sell an additional 5 days.
· Additional day off for birthday
· Enhanced Parental Pay Policies
· Private health insurance after probation
· Discretionary annual bonus scheme
· Company Sick Pay
· Company pension scheme
· Perkbox subscription
· 1 x paid membership / subscription
· Cycle to work scheme
· Employee Assistance Programme
Why Join AMS Group?
This is a unique opportunity to shape and elevate the employee and visitor experience across a values-led organisation. If you are energised by delivering excellence through people and process, this role offers a platform to make a lasting impact.
How to Apply:
Please submit your CV and a cover letter detailing your experience and suitability for the role to
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
* Company pension
Application question(s):
* Have you worked in a reception before as a the first point of contact for colleagues and visitors?
* Have you organised office supplies such as ordering stationary or ink for the printer?
* Have you supported office operations
* Are you comfortable using Microsoft Office and general office systems
* Do you have experience with admin and arranging meetings
Work Location: In person