Credit Control Team Leader Collections ?? Northampton | ? 36 hrs/week | £ 36-38k Bonus & Benefits Do you have the leadership skills to keep a credit control team motivated, compliant, and smashing targets all while keeping customers happy? Were on the hunt for a Credit Control Team Leader who can juggle coaching, quality checking, escalated calls, and a bit of problem-solving wizardry. What youll be doing (apart from being awesome): Leading and inspiring a credit control/admin team to deliver great results and even greater customer outcomes Coaching, mentoring, and making sure everyone has the skills to shine Keeping workloads on track and service levels in check Making fair and compliant decisions with customers in arrears, giving them the right support Handling those can I speak to your manager moments with professionalism and a smile Spotting gaps in processes and suggesting better ways of doing things Using reports and data to boost performance and outcomes What wed love to see from you: Previous people management experience (credit control or collections a bonus) A cool head and great communication skills whether its customers, team members, or senior management Proven coaching/training skills Eye for detail and accuracy (you spot the typo in this ad? ??) Problem-solving skills and the confidence to make decisions Previous experience in a regulated environment would be great, but not essential Perks & Details: 28 days holiday 3 bank holidays (Christmas, Boxing Day, New Years Day) A values-led environment where kindness, compassion, and doing the right thing matter If youve got the drive to lead a high-performing collections team while keeping customers front and centre, wed love to hear from you. ?? Apply now and lets get the conversation started.