Hill McGlynn is working in partnership with a well-established subcontractor to recruit an experienced Reactive Maintenance Operations Manager / Head of Maintenance on a permanent basis. This is a key leadership role focused on delivering fast-paced, reactive maintenance services across both domestic and commercial properties throughout London.
IMPORTANT: Must have experience managing a maintenance team across multiple sites to a level of (Apply online only) call outs per week.
The Role:
This is a hands-on operations role where you will be responsible for setting up and managing systems and processes for the maintenance division, as well as overseeing a team of Engineers, managing a planner/coordinator and an administration assistant. The role covers emergency and reactive repair work and will require strong leadership, technical understanding, and exceptional organisational skills.
Key Responsibilities:
Setting up and managing full systems and procedures for the reactive maintenance function
Day-to-day management and coordination of a mobile team of Maintenance Engineers
Organising work schedules, allocating tasks, and ensuring SLAs are met
Monitoring performance, ensuring high standards of work and customer service
Managing emergency call-outs and prioritising urgent repairs efficiently
Liaising with clients, property managers, and contractors
Maintaining accurate records of work, costs, and reporting metrics
Ensuring compliance with all relevant health, safety, and building regulations Ideal Candidate Profile:
Proven experience in a reactive maintenance management or operations manager role
Relationships with existing subcontractors
Strong background in maintenance across domestic and commercial sectors
Demonstrated ability to set up and implement operational systems and processes
Experienced in managing and motivating multi-disciplinary teams
Excellent planning, communication, and problem-solving skills
Knowledge of emergency call-out procedures and compliance requirements
Full UK driving licence (travel across London is required) What's on Offer:
Salary of £60,000 - £65,000 + car allowance, dependent on experience
Permanent position with a growing, reputable subcontractor
Autonomy to shape and lead a key area of the business
Opportunity to work across varied projects and properties
Supportive senior management and career progression potential Apply Today
If you're an experienced and driven maintenance operations professional ready to take on a leadership role, please apply by submitting your CV