Business Development Director
Location ;Birmingham
Salary & Benefits
Salary : £55,000 – £70,000 DOE
Bonus : Monthly bonus, OTE £80,000–£100,000
Benefits : Health Cash Plan, Life Assurance, Pension
The Role
Following recent investment in high‑technology print, mail fulfilment and postal solutions, we are seeking a highly ambitious and experienced Account Director to lead one of our Client Services teams.
This role is ideal for a commercially driven professional with 5+ years’ experience in print, mail and post, who thrives in a fast‑paced, technology‑led environment. You will take full responsibility for the acquisition, retention, development and profitability of all accounts within your team, while leading and developing a team of two Account Managers.
Key Responsibilities
Leadership & Team Management
Lead, motivate and develop a Client Services team to deliver outstanding performance and customer satisfaction.
Provide ongoing coaching, mentoring and development to ensure targets are met and exceeded.
Conduct regular team meetings, maintaining clear communication, direction and accountability.
Foster a positive team culture with a strong emphasis on recognition and reward.
Manage team absence due to holiday or sickness.
Account & Revenue Management
Drive revenue growth, gross margin performance and customer retention across your account portfolio.
Produce quotations and win new and repeat business in line with or above company GP targets.
Take ownership of client accounts from quotation through to invoicing.
Ensure invoices are raised within agreed timescales (48 hours post‑despatch, 24 hours for pro‑forma invoices).
Liaise closely with Finance to monitor margins, credit limits and payment timelines.
Client Relationship Management
Act as a senior point of contact for key clients, providing proactive communication throughout mailing campaigns.
Maintain excellent client relationships, even under pressure or when challenges arise.
Develop existing client accounts by increasing spend, frequency and profitability.
Handle incoming new business enquiries, introducing the business professionally and proposing best‑fit solutions.
Operational & Cross‑Functional Collaboration
Work closely with IT Development to automate client mail processes wherever possible.
Collaborate with data processing, development, print and operations teams to ensure all campaigns are delivered on time, in full and with 100% accuracy.
Introduce internal print management specialists where outsource print opportunities exist.
Identify and implement process improvements to enhance client experience and business performance.
Commercial Optimisation
Maximise postage and print management gross profit margins by reducing buying‑in costs without compromising quality or delivery times.
Explore alternative postal solutions across Royal Mail, DSA networks and independent carriers.
Reporting & Development
Provide regular performance updates to the Sales Director, including opportunities and challenges.
Maintain and develop industry knowledge within print, mail and postal services to support ongoing professional growth.
Skills & Experience Required
Proven experience managing multiple high‑volume, technology‑led print, mail and post campaigns.
Extensive experience in mail fulfilment and postage account management, including :
* Direct Mail
* Business Mail
* Hybrid Mail
Transactional Mail
Strong knowledge of UK and international postal services (Royal Mail, DSAs, independent carriers).
Excellent understanding of digital print and automated mail enclosing technology.
Highly organised, methodical and accurate, with the ability to multi‑task under pressure.
Experience using Salesforce CRM and Tharstern MIS (desirable; training provided).
Proficient in Microsoft Excel, Outlook, Teams and Word.
Personal Attributes
Highly driven, financially motivated and career‑focused.
Confident leader with a professional yet engaging management style.
Strong communicator, approachable and transparent.
Team‑oriented, collaborative and supportive.
Self‑motivated, diligent and able to work independently to deadlines.
Proactive, flexible and solution‑focused with a strong sense of ownership.
Committed to continuous learning and personal development.
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