Location: Bardon Hill, Coalville, Leicestershire (Based on‑site within the offices of the customer)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday, 8am – 6pm
Who We Are
We’re here to build a network that the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our Customer Service team and help us deliver an amazing experience for our customers. Earn their loyalty and trust by putting them at the forefront of everything we do.
What You’ll Do
* Manage the day-to-day running of one of VCL’s prestigious Corporate Customers, ensuring customer loyalty through quality, speed and innovation.
* Handle all aspects of account administration including processing orders, telephone calls, letters, e-mails, and maintaining accurate customer databases.
* Offer expert advice on technical, network and billing queries and resolve these in an efficient and timely manner.
* Liaise with Credit Control to assist in resolving issues such as outstanding debt and late payment issues.
* Supply and QA MI and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis.
* Act as the first point of contact and maintain relationships with the customer, end‑users and accounts team.
* Attend and contribute to meetings with the customer and accounts team to drive improvements and cost savings.
* Provide front‑line support in offering end‑users advice on device and tariff information, including product range and equipment pricing.
* Maintain equipment storage and distribution, being responsible for audit logs.
* Assist end‑users with porting and migrating onto the Vodafone Network.
* Provide first‑line information on the benefits of the Vodafone Network to end‑users.
* Offer enhanced service and service levels for VIP users.
* Support training of all cover advisors to ensure a seamless level of service.
* Collaborate with Vodafone HQ‑based departments to resolve queries that relate to the account, seeking ways to further improve on-site efficiencies.
Who You Are
* A strong ability to build relationships with internal and external stakeholders.
* Previous customer service experience.
* Ability to manage your own time to deliver great service at all times.
* Excellent keyboard skills and systems knowledge including Excel.
* Interest / understanding of mobile devices including features / benefits.
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey – for example, extended time or breaks between online assessments, a sign language interpreter, or assistive technology – please refer to the Accessibility section of our Careers website for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Other
Industries: Information Services, IT Services and IT Consulting, and Telecommunications
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