JOB PURPOSE
The role of the Smart Repair Technician is to:
è Accurately and skilfully undertake the preparation and repainting of motor vehicles. Detect and diagnose any additional faults for further repairs.
è Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines.
Workshop
Aftersales Manager
Direct Reports:
N/A
KEY RESPONSIBILITIES
è Carry out all repairs according to best practice procedures. Complete assigned jobs with the estimated repair times. Meet acceptable safety and quality standards.
è Report accurately and correctly all components, materials, consumables and hours used on each vehicle repair, keeping wastage of all material and consumables to a minimum. Keep work area clean, tidy and free from hazards and ensure the oven is swept and cleaned before vacating.
è Observe, recognise and report on vehicle paintwork. Report on the job card any/all faults or defects detected while working on the vehicle. Report any additional damage found when preparing the vehicle.
è Use all paint mixing schemes and drying areas/equipment accurately for all paint repairs.
è Interpret and implement technical instruction data.
è Check the condition and ensure the correct maintenance of tools, equipment and other materials.
è Safeguard the customer vehicle and its contents while in the workshop.
è Seek clarification in the event a work order is unclear or seems incorrect.
è Undertake all other tasks and activities as requested by the Aftersales Manager.
Skills & Requirements
Essential
è Automotive Trade Accreditation (ATA) or IMI accreditation
è Competency in numeracy and literacy.
è Good organisational and planning skills.
è Full UK driving licence.
è Smart appearance.
Desirable
è Competency in IT.
Experience
è Body Shop experience
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW & Mini (Service), MAN
We operate across 5 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
We demand the best for our colleagues and our customers and look forward to your application at>
Benefits
Company PensionReferral Scheme