Introduction
Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.
We are looking for an IT Support Engineer who will work as part of the Support team, you will resolve the escalated calls from the IT Service Desk or Management and act as a conduit between the Support and Infrastructure Team.
The ideal candidate will have a solid foundation in IT Infrastructure and be capable of assisting with third-line escalations and projects, in addition to performing regular support tasks.
They will serve as a mentor to the Support and Service Desk teams, helping to enhance skills and provide training in new technologies.
The individual in this role will have outstanding interpersonal and problem-solving abilities and must communicate effectively, both in writing and verbally, using clear and appropriate language.
The candidate should be adept at managing challenging customer interactions while maintaining composure and professionalism at all times.
This role is suited for an experienced support engineer, wanting to progres...