We are seeking a proactive and experienced Housing Register Officer to support a dynamic housing service in managing the allocation of homes and providing vital support to individuals and families in need.
Key Responsibilities
1. Application Assessment: Process and assess applications for the housing register, ensuring they meet eligibility criteria.
2. Housing Advice: Provide clear advice to applicants, including alternative housing options such as mutual exchanges, private sector housing, and mobility schemes.
3. Allocations Management: Allocate permanent and temporary homes through choice-based lettings and direct matching, ensuring properties are offered fairly and in line with housing policies.
4. Verification: Confirm applicants' circumstances, including finances, eligibility, and local connection, conducting interviews and home visits as needed.
5. Specialist Matching: Match applicants with specific needs, such as accessible housing, hospital discharges, or management transfers. Collaborate with Occupational Therapy teams and other agencies.
6. Policy Compliance: Ensure decisions comply with legal and policy requirements, using knowledge of housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017.
7. Customer Engagement: Notify applicants of decisions with transparent and empathetic communication.
8. Temporary Accommodation: Allocate temporary accommodation or private rented properties to prevent homelessness and discharge housing duties effectively.
9. Record Keeping: Maintain accurate records on housing systems, ensuring all actions are documented and auditable.
About You
* Strong understanding of housing legislation, including the Housing Act 1996, Homelessness Reduction Act 2017, and Welfare Reform Act.
* Experience in housing allocations, homelessness prevention, and housing advice.
* Familiarity with housing systems and processes, including voids management, allocations, and lettings.
* Excellent communication and interpersonal skills for clear advice to diverse audiences.
* Strong organizational and time-management skills to handle a busy workload.
* Analytical and problem-solving skills focused on effective housing solutions.
* Proficient in IT systems and data management for accurate record-keeping and reporting.
* Knowledge of safeguarding policies and ability to handle complex cases involving vulnerable individuals.
If interested and meeting the criteria, please submit your application today. For questions about the vacancy, please click APPLY NOW.
Note: If you do not hear within 48 hours, your application has been unsuccessful.
Footnote: Even if current conditions are not perfect, send us your CV. We recruit UK-wide for similar roles and are happy to discuss opportunities confidentially. For more info, contact Zubair at Carrington West.
By applying, you agree for Carrington West to process your data per our Data Protection Policy, shared only with relevant third parties. You can withdraw consent anytime by contacting us.
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