Job Description
Neighbourhood OfficerIslington, LondonTemp-PermFull Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community.THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive.
* Manage a defined patch, delivering effective tenancy and neighbourhood management services
* Carry out estate inspections and coordinate routine maintenance in communal areas
* Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches
* Work closely with repairs, contractors and internal teams to resolve estate-based issues
* Support residents with tenancy sustainment and signpost to relevant services
* Handle resident enquiries, complaints and complex casework in a timely and professional manner
* Ensure compliance with policies, procedures, and relevant housing legislation
THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting.
* Strong knowledge of tenancy management and housing legislation
* Experience managing estate inspections and coordinating communal repairs/maintenance
* Proven track record of handling ASB and complex resident cases
* Excellent communication skills with the ability to build relationships with diverse communities
* Ability to prioritise workloads effectively and manage competing deadlines
THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is £24.23 per hour LTD company rate. The PAYE equivalent is £20.66 per hour, inclusive of holiday.HOW TO APPLY If interested in this role, please apply directly or email or call and ask for Beth to discuss further Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!